Shipping and Returns
Thank you for shopping at smithvillegeneralstore.com! If you have any questions or concerns feel free to call us during store hours at 512-237-1064 or email us at firstname.lastname@example.org.
We accept returns for store credit or exchange ONLY. We are a small business and appreciate you shopping with us.
You may NOT return:
sale items, items with makeup/stains on them,
All merchandise must be returned unworn and unwashed. If you return items that have been tried on and have makeup or stains on them, they will not be accepted as a return and the items will be sent back to you at your cost.
RETURNS OR EXCHANGES:
You are responsible for the shipping and handling of the returned item(s). Original and return shipping fees are non-refundable.
In order to make a return, please refer to our Return Policy above to ensure that your return meets the criteria stated.
To make your return call our store or email us at to handle an exchange.
Send your package back to us via the most economical shipping method of your choice. Please note your tracking number from your label.
Once your package is received, please allow 10 business days for returning processing. When your return is processed you will be emailed a notification.
**We must receive all returns no later than 14 days after your original purchase date!**
**If the order is returned past the 14-day limit or does not fit the return guidelines, the items will be sent back to you at your cost or we can send the items back to you with a future order. We will hold non-returnable merchandise for 14 days. After 14 days, the items will be donated to charity. You will be contacted if your items do not meet the criteria so you can decide which method you prefer.**
*If you wish to come directly to the store to make your return/exchange, you must still meet all of the above criteria! This includes the 14 day limit from the original purchase date!!